Refund Policy and Return Policy

Do you want to return or exchange your purchased goods? No problem!

How do I return a product?
Unused items can be returned within 30 days from the time you received your delivery.

To return an item, proceed as follows:
1. Send an email to hello@bonvoybags.com
Please provide us with: 
- Order number

- If you want, your reason for return 

- When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location. 

Refund
As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product. 

Exchanges
To exchange an item, proceed as follows:
Send an email to hello@bonvoybags.com
Please provide us with: 
- Order number
- What you want to change to.