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Refund Policy and Return Policy

Do you want to return or exchange your purchased goods? No problem!

From the day you receive your product we have a 30 days refund period.

How do I return a product?

  1. To return an item, simply proceed as follows:
    1. Send an email to hello@bonvoybags.com
    Please provide us with: 
    - Order number
    - If you want, your reason for return 
    - When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location. 
  2. Refund
    As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product. 
  3. Exchanges
    To exchange an item, proceed as follows:
    Send an email to hello@bonvoybags.com
    Please provide us with: 
    - Order number
    - What you want to change to
    When we received this info we will send out the new product to you together with a return label for the old one.