Refund Policy and Return Policy

Do you want to return or exchange your purchased goods? No problem!

How do I return a product?
Unused items can be returned within 30 days from the time you received your delivery.

1. To return an item, proceed as follows:
   1. Send an email to hello@bonvoybags.com
   Please provide us with: 
   - Order number
   - If you want, your reason for return 

- When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location. 

Refund
As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product. 

• Exchanges
  To exchange an item, proceed as follows:
  Send an email to hello@bonvoybags.com
  Please provide us with: 
  - Order number
  - What you want to change to
  When we received this info we will send out the new product to you together with a return label for the old one.