Refund Policy and Return Policy
Do you want to return or exchange the items you purchased? No problem! You have 45 days from the day you received your order to return unused products and we offer free returns and exchanges.
How do I return a product?
To return an item, simply proceed as follows:
Send an email to hello@bonvoybags.com with your order number and the reason for the return.
Please provide us with:
- Order number
- Reason for return
When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location.
Refund
As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product.
Exchange
We offer free exchanges - no extra shipping fees - if you wish to exchange your products.
To exchange an item, proceed as follows:
Send an email to hello@bonvoybags.com
Please provide us with:
- Order number
- What you want to exchange to
When we received this info we will send out the new product to you together with a return label for the old one.