Refund Policy and Return Policy
Do you want to return or exchange your purchased goods? No problem!
How do I return a product?
Unused items can be returned within 30 days from the time you received your delivery.
To return an item, proceed as follows:
1. Send an email to hello@bonvoybags.com
Please provide us with:
- Order number
- If you want, your reason for return
- When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location.
Refund
As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product.
Exchanges
To exchange an item, proceed as follows:
Send an email to hello@bonvoybags.com
Please provide us with:
- Order number
- What you want to change to.