Refund Policy and Return Policy

Do you want to return or exchange your purchased goods? No problem!

From the day you receive your product we have a 45 days return policy and we offer free returns.

How do I return a product?

1. To return an item, simply proceed as follows:
   1. Send an email to hello@bonvoybags.com
   Please provide us with: 
   - Order number
   - If you want, your reason for return 
   - When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location. 
   
2. Refund
   As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product. 
   
3. Exchanges - Free exchanges, we won`t charge you extra shipping fees if you would like to exchange your products.
   To exchange an item, proceed as follows:
   Send an email to hello@bonvoybags.com
   Please provide us with: 
   - Order number
   - What you want to change to
   When we received this info we will send out the new product to you together with a return label for the old one.