Terms and Conditions


All prices include VAT. The total price in your cart is the total price you will pay (including shipping, VAT etc). Bon Voy is not responsible for any additional charges that may apply to the consumer outside EU. If you have any questions regarding your payment or your invoice then don’t hesitate to contact us [email protected]


We ship worldwide. Orders are shipped within 1-2 days. Delivery will be made to a post office close to the address you have specified at the time of purchase. If you do not collect your package and it is sent back to us we will have to charge up to 30€ for our costs.

Damaged Goods & Complaints

When you’ve received your goods it’s important that you check so the goods are not damaged or incorrect. Should the product be incorrect or damaged please contact us as soon as possible by e-mail to [email protected]


When returning an item you must notify Bon Voy by email before sending the item back, once you and Bon Voy have come to an agreement, then the package can be returned. When returning the package you must include your reference number, address and telephone number with the package. So we know where it came from and can reimburse the right person.

Privacy & Personal Information

When you place an order with Bon Voy we will save your contact information so that we can fulfill our commitments to you. Bon Voy will not under any circumstances sell/trade or give away your contact information.

Repayment Obligation

If you make use of your right of withdrawal, we will refund the full amount of the item as soon as possible or within 15 days from the date we received the item.

Company Information:


Org: 891110-1908

Upplandsgatan 87

113 44 Stockholm, Sweden