FAQ

SHIPPING

We ship to Sweden and Europe. Standard Shipping in Sweden is  free but does not includes free returns. For all orders to the rest of Europe, the shipping cost is 199 SEK. All shipments are sent through the Swedish postal service PostNord, you will receive a tracking number. The parcel will be delivered directly to your mail box. If the parcel is too large it will be delivered to your closest post office and you will be notified when you can pick it up. 

The consumer is responsible for paying any customs fees/taxes for shipments outside of EU. 

Delivery time Sweden: 3-5 working days
Delivery time Europe: 10 working days

PAYMENT

Bon Voy can be purchased in four different currencies: SEK, EUR, DKK and NOK . Choose the currency of your choice in the top menu Payments are made with Klarna or Stripe. Read more about payments in our Privacy Policy.  

RETURNS

Bon Voy has a 14 day return policy. If you’re not happy for any reason, you can make a return, provided that the items are unused and in original condition. Read more information on how to return your items in our Return Policy. 

EXCHANGES

Bon Voy cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop. Thank you!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

All Bon Voy items are produced by our lovely team located in China. 

Our fabric products are made at a factory certificated with the Workplace Conditions Assessment. The criteria for this Achievement Award are based on an evaluation covered by the following areas:

  • Labor
  • Wages and Hours
  • Health and Safety
  • Management System
  • Environment

MATERIAL AND CARE INSTRUCTIONS

Our bags are made of polyurethane (PU) and washable inside in 100% nylon. 

All our products are 100 % vegan. 

We recommend machine or hand wash in 40°C on all our fabric products, do not bleach or tumble dry. 

PRESS & COLLABORATIONS

For all press and collaboration enquiries, please get in touch with us at [email protected] 

RETAILERS

Do you want to sell BON VOY in your store? Please contact hello@bonvoybags.com

CONTACT

For customer support, please contact customer service by sending an email to [email protected] For any other enquiries, please send an e-mail to [email protected]

We would love to meet you! However, we do not yet have an official showroom but if you send us an email and we make sure we will meet you at a convenient spot.