Refund Policy and Return Policy

Do you want to return or exchange the items you purchased? No problem! From the day you receive your product you have a 30 days free return & exchange policy.

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How do I return a product?

To return an item, simply proceed as follows:

Send an email to hello@bonvoybags.com with your order number and the reason for the return.

Please provide us with:

  • Order number
  • Reason for return

When we received this info from you we will send you a return label so you can drop off your parcel at your nearest pick-up location.

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Refund

As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product.

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Exchange

We offer free exchanges - no extra shipping fees - if you wish to exchange your products.

To exchange an item, proceed as follows:

Send an email to hello@bonvoybags.com

Please provide us with:

  • Order number
  • What you want to exchange to

When we received this info we will send out the new product to you together with a return label for the old one.