Returns & Refunds

Right of withdrawal

Are you giving away a Bon Voy as a Christmas present? During November and December, we will increase our return and exchange period. If you have placed your order from 22/11 onwards, you have the right to exchange goods or cancel your purchase until 31/12.

 

To exercise the right of withdrawal, you must inform us (BON VOY, [email protected]) of your decision to withdraw.

You have the right to return your product within 14 days. 
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. (14 days)
If you wish the exchange your product to another color or size the exchange period is 30 days after you received your goods. 
Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding your costs of return delivery. Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The return fee will be paid by the customer and not by Bon Voy, use Postnords "Skicka Lätt" service. 
The withdrawal period will expire after 14 days from: a) in the case of a sales contract, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, b) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, c) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.